A Guide To Making Successful Business Insurance Claims

Running a business is unpredictable and can be full of unexpected twists and turns. While we strive to manage every aspect with precision, unforeseen events can disrupt even the best-laid plans. This is where business insurance steps in, offering a safety net to protect your company against any uncertainties that may arise. Filing an insurance claim might seem complex, but with a clear understanding of the process, you can navigate through it smoothly. In this blog post, we’ll outline the essential steps for filing an insurance claim for your business in the UK.


Step 1: Review Your Policy

When getting business insurance make sure you properly review your insurance’s policy. It is important that you inform yourself of what events you are covered for, the limits of your coverage, and any specific requirements for filing a claim with your insurance provider.

This way when the time comes to make an insurance claim you will be prepared and not have any surprises.


Step 2: Document the Incident

In the event of an incident that you are covered by your insurance, you should first make sure that everyone involved is safe and not at any risk. Once the situation is under control you can start documenting the incident. Take comprehensive photos and video of the damage, loss or whatever you are filing the insurance claim for. Visual evidence can often be crucial when presenting your case to your insurance company.


Step 3: Notify Your Insurer

Time is of the essence when it comes to filing insurance claims. You should contact your insurance provider as soon as possible after the incident occurs. Most insurance policies have specific time frames within which you must notify the insurer of the incident. Failing to adhere to these deadlines might lead to complications in processing your claim.


Step 4: Gather Relevant Information

When you contact your insurance provider, be prepared to provide them with all the necessary information related to the incident. This could include details such as the date, time, location, description of the incident, names and contact information of any parties involved, and any police or incident reports if applicable. Witness statements and CCTV footage can also help when gathering evidence.


Step 5: Work Closely with Your Insurer

Once you’ve initiated the claims process, your insurance company will assign a claims adjuster to your case. They will evaluate the situation, assess the damages, and work with you to gather any additional information required. Maintain open communication with your claims adjuster throughout the process to ensure that all necessary information is shared promptly. Depending on the complexity of your claim you may need to appoint a loss assessor.


Step 6: Provide Documentation

As your claim is being processed, your insurer will likely request supporting documentation, such as receipts, invoices, or other records related to the incident. Keep a meticulous record of all expenses incurred as a result of the incident, as these may be reimbursed as part of your claim settlement.


Step 7: Await the Decision

The claims process typically involves an evaluation of the incident, its impact on your business, and the applicable coverage under your policy. Once your insurer has collected all the necessary information, they will determine the outcome of your claim. Be patient during this stage, as thorough evaluation can take some time.


Step 8: Review the Settlement

If your claim is approved, your insurance company will provide you with a settlement offer. Review this offer carefully to ensure that it accurately reflects the coverage you’re entitled to. If you have any questions or concerns about the settlement, don’t hesitate to discuss them with your claims adjuster.


Step 9: Accept and Document the Settlement

Upon agreeing to the settlement, make sure to document the agreement in writing. Keep copies of all correspondence, settlement offers, and any other relevant documents for your records.


Step 10: Close the Claim

Once you’ve received the settlement and any necessary paperwork has been completed, the claim will be closed. Make sure to follow up with your insurer to confirm that all necessary steps have been taken.


Making a business insurance claim might seem daunting, but by following these steps and maintaining clear communication with your insurer, you can ensure a smoother process. Business insurance is designed to provide you with the support you need during unexpected challenges. 


At Acer Insurance we have over 25 years of experience in business insurance, if you have any questions regarding your commercial insurance, you can call 01959546823 or contact us by email.


  • Oliver Burt

    Oliver Burt is a Director at Acer Insurance Services and founded the company in 2019, he specialises in company development and bespoke schemes for those with unusual and nonstandard insurance needs.
    Before founding Acer Insurance Services, Oliver was the Operations Manager at a small insurance broker in Sevenoaks where he was responsible for the day to day running of the business. Oliver has many years’ experience having worked within the insurance industry since 1996.
    Oliver is passionate about finding niche insurances that can make a real difference to people and businesses, finding solutions tailored to their insurance needs. He also is committed to developing the skills and knowledge of the team at Acer Insurance Services.
    In his spare time Oliver enjoys growing fruit and vegetables on his allotment and spending time with friends and family.